<p class="otitle">
 （原标题：女子买5份海鲜3份仅退款，商家气愤跨省赶来质问：就是恶意的，想不花钱吃东西，如果同个店铺东西不好，你还会三番五次买吗？女子：已报警）
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 <p>近日，江苏南通的俞女士跨省赶到杭州，只为讨个说法。</p><p>俞女士家位于江苏南通吕四渔港，她开了网店卖海鲜，她说有一位杭州的买家先后在店里买了5份海鲜，其中3份申请了仅退款，理由都是商品腐烂、不新鲜。她认为不合理，不同意退款，但是最终平台判定退款。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F40202f57p00tdkpyt008uc000u000fbc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fb3e86ae4p00tdkpz1003rc000u0001nc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士接受采访</p><p>俞女士很气愤，于是她跨省赶来杭州，想要个说法。去年12月，有一位杭州的买家在俞女士的网店下单了三份海鲜，总价500多元。快递12月5日签收，12月8日，该买家以商品腐烂为由，申请了仅退款。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F4dc90fc6p00tdkpza008qc000u000fbc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F248c89d5p00tdkpze0040c000u0001pc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士介绍事发经过</p><p>俞女士称，对方上传的证据照片是几张杀好的黄鱼照片。如果不新鲜，为何还要处理？俞女士拒绝了退款请求，对方又申请平台介入，最后退了款。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F451af94ap00tdkpzs005dc000u000gcc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>买家上传的黄鱼照片</p><p>今年3月，该买家再次在俞女士的店铺下单，一共买了1000多元的海鲜，3月11日收到货，3月12日，该买家再次以商品腐烂为由申请仅退款。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fe5bb48e6p00tdkq06002ic000u000fqc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F741290e3j00tdkq0f000ac000u00022c.jpg&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>买家再次下单花了998元</p><p>平台两次驳回了买家的仅退款要求，买家申请质监局介入，俞女士称因买家多次申请退款，平台还是把钱退了。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F2763d67dp00tdkq1c006bc000u000fnc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F9e4f02a7p00tdkq1i007sc000u000fdc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士称平台曾两次驳回仅退款要求</p><p>对此，平台客服回应，买家第三次申请退款后，商家可能由于疏忽，没有点击拒绝退款按钮，所以系统默认同意消费者请求。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fc1fc7f11p00tdkq2n004zc000u000fhc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F956b95f8p00tdkq2s0036c000u0001uc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fb780667bp00tdkq2x0043c000u0001xc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>平台客服回应</p><p>俞女士称店铺中售卖的海鲜都是捕获后就新鲜发货，不存在腐烂变质的情况，并且从买家提出仅退款诉求的照片来看，商品也没有什么问题。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F14a43d65p00tdkq330060c000u000ftc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F2e5dcc50p00tdkq3d0042c000u0001xc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fd03aaf3ap00tdkq3a0087c000u000fic.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fd28813efp00tdkq3j005lc000u000fzc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F97479930j00tdkq3y0008c000u0001ac.jpg&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士称自家鱼是好的</p><p></p><p>俞女士称买家就是想不花钱吃东西，俞女士反问：如果你在一个店铺买的东西不好，你还会三番五次再去这家店购买东西吗？</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F77143521p00tdkq43007tc000u000fmc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F750ac0fep00tdkq47003yc000u0001rc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F29dde7a5p00tdkq4c003hc000u00025c.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F0fba6931p00tdkq4g003ic000u0001wc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士称买家就是要不花钱吃东西</p><p>对此，记者致电买家，对方得知记者身份后挂断了电话。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2Fdc9829eej00tdkq4n001qc000u000bzc.jpg&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>记者致电买家被挂断电话</p><p>后续，买家短信回复记者称，卖家存在捏造事实博取流量的情况，已经报警处理，并准备通过诉讼解决。律师表示，仅退款一般适用于质量严重不达标的情形，或者商家自愿退款以及平台规则内的仅退款行为。作为消费者来说，具有充分举证的法律责任，并且应基于公平合理的原则来行使权利，不能滥用权利。俞女士也表示，不希望仅退款成为一种不良风气，她会通过诉讼要回这些钱。</p><p class="f_center"><img onerror="javascript:this.style.opacity = 0;" src="https://nimg.ws.126.net/?url=http%3A%2F%2Fcms-bucket.ws.126.net%2F2026%2F0416%2F0fe292cep00tdkq4s007wc000u000fkc.png&thumbnail=660x2147483647&quality=80&type=jpg" /></p><p>俞女士称要提起诉讼</p><p>网友评论</p><p>甜甜的微笑：真正质量有问题买一次退了也不会再买了，一直买一直退，太恶了。</p><p>芒果：就图片里的这些鱼，作为海边的人一眼就能看出很新鲜。黄鱼肉亮里面的血丝都是红色的，刀鱼的眼睛也是纯色亮的。真的很新鲜。这个无赖也会吃，吃着好吃拿着一家薅羊毛！</p><p>小胖子爹爹：买家也是人才，三番五次的在一个店铺仅退款。</p><p>深海：卖家是我们吕四渔港的，每天都能在码头看到她去选品，很认真做事很踏实的，白嫖党真的很可耻。</p><p>大长腿小姐姐：鱼我经常买，收到第一时间，打开盒子，就看看新不新鲜，有一条破肚子的，有问题的，马上拍给卖家，人家都是马上处理，不可能一箱子鱼，全部不新鲜了，而且你等那么久再申请仅退款，完全想白吃呗。</p><p>代先生：如果是我，买到一次腐烂变质的，绝对不会下第二单。</p><p></p>
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